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Contact Us
API Status
Visit Lob.com
How can we help?
Lob Basics
Is there a way to upload a CSV of my address list and documents?
Can I track my mail?
How long until my mail is delivered?
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Billing & Pricing
What are Lob's Platform Editions?
Do your prices include the cost of shipping?
I’ve updated my credit card - how can I pay outstanding invoices?
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Postcards
What are the exact “ink-free zone” dimensions for postcards?
What are these smudges on my postcards?
I can't cancel mail from my dashboard anymore. What can I do?
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Letters
What additional mail services does Lob offer?
What is this vertical string of characters/QR code at the bottom left corner of my letters? Can I remove it?
If I send a letter double_sided, what will be the price of my letter?
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Checks
My check was returned to sender. Where is it located?
Can I send a letter and check in the same mailing?
Can I add a custom signature to my checks?
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Address Verification
Do you have a Zip Lookup API?
Is your US Address Verification API CASS Certified?
What states does the US Address Verification API support?
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Support
How do I close my account?
What is the difference between the "time" and "date_created" parameter shown in tracking events?
How do I set up webhooks?
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Featured Articles
Is there a way to upload a CSV of my address list and documents?
Can I track my mail?
How long until my mail is delivered?
Is Lob available outside of the US?
What are Lob's Platform Editions?
Do your prices include the cost of shipping?