Lob pricing plans operate off of a monthly subscription model, not direct usage. We will not issue a refund or future credit if you have used your account to send Live API requests in the same calendar month as your request. Instead, please cancel your subscription plan to avoid any future subscription charges.
If you request a refund or credit for a subscription fee for the month of January, but used your account to send mailings at any point in January, we cannot issue a refund or future credit.
If you have not used your account in the same calendar month as the month of your request, we can begin the discussion of issuing a credit. Please contact us to begin this discussion.