Each feature in our Premium Support is described below. To see which features come with which plans, please see our pricing page.
Developer Center Access
Continuous online access to API Documentation and Developer Guides.
API Status Notifications
Real-time information about status of our services.
Email Support, business hours
Online case submission and management. Coverage by email during business hours.
API Architecture and Integration Planning
Architecture and integration planning session. This session will be led by a Lob solutions architect with the goal of working with the client's technical team to assist in system design best practices.
Training session on how to effectively utilize the Lob Dashboard Application.
Guaranteed First Response Time
Expedited handling and priority routing that guarantees a first response within the designated timeframe. Business plan has a guaranteed initial response time of one business day. Enterprise plan has a guaranteed initial response time of four business hours.
Support Escalation Line, business hours
Dedicated support phone number to submit new cases via our support line. Coverage by phone during business hours.
Developer Support, business hours
Dedicated support engineer to troubleshoot technical issues related API requests, HTML design, webhooks, etc with limited code review via email support. Coverage by email during business hours.
Assigned Customer Success Manager
A Lob Customer Success Manager is assigned to actively respond to open cases and ensure timely resolutions.