Support business hours:
For purposes of contacting our support team or for calculating our Premium Support Service Level Agreement, Lob Support Team's business hours are Monday–Friday, 9am–5pm PT. Furthermore, we do not count these observed holidays as business days:
- New Year’s Day
- Martin Luther King Jr Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Mental Health Day (Friday before World Mental Health Day)
- General Election day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Production business days:
For purposes of calculating our Print and Mail Service Level Agreement, Lob's production days are Monday-Friday. Furthermore, we do not count these observed holidays as business days:
- New Year’s Day
- Martin Luther King Jr Day
- President's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran’s Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Please note that our Support business days are different from our Production days.