What are Lob’s business hours of operation?

Support business hours:

For purposes of contacting our support team or for calculating our Premium Support Service Level Agreement, Lob Support Team's business hours are Monday–Friday, 9am–5pm PT. Furthermore, we do not count these observed holidays as business days:

1. New Year’s Day
2. Martin Luther King Jr Day
3. President's Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Thanksgiving Day
8. Day after Thanksgiving
9. Christmas Eve
10. Christmas Day
11. New Year’s Eve

Production business days:

For purposes of calculating our Print and Mail Service Level Agreement, Lob's production days are Monday-Friday. Furthermore, we do not count these observed holidays as business days:

1. New Year’s Day
2. Martin Luther King Jr Day
3. President's Day
4. Good Friday
5. Memorial Day
6. Independence Day
7. Labor Day
8. Columbus Day
9. Veteran’s Day
10. Thanksgiving Day
11. Day after Thanksgiving
12. Christmas Eve
13. Christmas Day
14. New Year’s Eve

Please note that our Support business days are different from our Production days.