What are Lob’s business hours of operation?

Support business hours:

For purposes of contacting our support team or for calculating our Premium Support Service Level Agreement, Lob Support Team's business hours are Monday–Friday, 9am–5pm PT. Furthermore, we do not count these observed holidays as business days:

  1. New Year’s Day 
  2. Martin Luther King Jr Day
  3. President's Day
  4. Memorial Day
  5. Juneteenth
  6. Independence Day
  7. Labor Day
  8. Mental Health Day (Friday before World Mental Health Day)
  9. General Election day 
  10. Thanksgiving Day
  11. Day after Thanksgiving
  12. Christmas Eve
  13. Christmas Day
  14. New Year’s Eve

Production business days:

For purposes of calculating our Print and Mail Service Level Agreement, Lob's production days are Monday-Friday. Furthermore, we do not count these observed holidays as business days:

  1. New Year’s Day
  2. Martin Luther King Jr Day
  3. President's Day
  4. Good Friday
  5. Memorial Day
  6. Independence Day
  7. Labor Day
  8. Columbus Day
  9. Veteran’s Day
  10. Thanksgiving Day
  11. Day after Thanksgiving
  12. Christmas Eve
  13. Christmas Day
  14. New Year’s Eve

Please note that our Support business days are different from our Production days.

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