In general, Lob will automatically attempt to collect funds from your preferred form of payment up to 3 times in a given month. If the invoice remains unpaid after the third attempt, Lob may suspend the account due to non-payment. However, if you want to manually ensure your past unpaid balance is paid, the process depends on if you’re attempting to pay using ACH or credit card.
For credit card re-charges:
- Log in to your Lob Dashboard
- Click on your account name in the upper right corner of your dashboard
- Click on “Settings”
- Click on the “Invoices Tab”
- Locate the unpaid invoice
- Click on the “Recharge button”
For ACH re-charges:
- Log in to your Lob Dashboard
- Click on your account name in the upper right corner of your dashboard
- Click on “Settings”
- Click on the “Payments” tab
- Locate the unpaid invoice and download or record the invoice number
- Reach out to support@lob.com or use the messaging widget in the bottom right corner of your dashboard to talk to a Lob Expert
- Attach your downloaded invoice or share your invoice number and let them know you’d like to re-charge your invoice
- We will take it from there and let you know the status of your invoice