How do I pay a past unpaid invoice/balance?

In general, Lob will automatically  attempt to collect funds from your preferred form of payment up to 3 times in a given month. If the invoice remains unpaid after the third attempt, Lob may suspend the account due to non-payment. However, if you want to manually ensure your past unpaid balance is paid, the process depends on if you’re attempting to pay using ACH or credit card. 

For credit card re-charges: 

1. Log in to your Lob Dashboard
2. Click on your account name in the upper right corner of your dashboard
3. Click on “Settings”
4. Click on the “Invoices Tab”
5. Locate the unpaid invoice
6. Click on the “Recharge button”

For ACH re-charges:

1. Log in to your Lob Dashboard
2. Click on your account name in the upper right corner of your dashboard
3. Click on “Settings”
4. Click on the “Payments” tab
5. Locate the unpaid invoice and download or record the invoice number
6. Reach out to support@lob.com or use the messaging widget in the bottom right corner of your dashboard to talk to a Lob Expert
7. Attach your downloaded invoice or share your invoice number and let them know you’d like to re-charge your invoice
8. We will take it from there and let you know the status of your invoice