FAQ
Lob Basics
- Is there a way to upload a CSV of my address list and documents?
- Can I track my mail?
- How long until my mail is delivered?
- Is Lob available outside of the US?
- How do I know if my mail has been delivered or not?
- What is the recommended color space for my images?
Billing & Pricing
- What are Lob's Platform Editions?
- Do your prices include the cost of shipping?
- What will happen to my features when I downgrade my subscription edition?
- What will happen to my features when I upgrade my subscription?
- If I am not under the Enterprise plan, can I gain access to HIPAA compliant mailings for an additional fee?
- How does billing for Lob's editions work?
Postcards
- What are these smudges on my postcards?
- I can't cancel mail from my dashboard anymore. What can I do?
- What are your mailing class options?
- What are your daily cut off times for postcards?
- What postage does Lob use on postcards?
- How can I export my postcard data?
Letters
- If I send a letter double_sided, what will be the price of my letter?
- Does Lob support custom envelopes?
- Does Lob offer Electronic Return Receipts?
- Am I charged for the extra sheet included with my Certified mail?
- What is Registered mail?
- What is Certified mail?
Checks
- Can I send a letter and check in the same mailing?
- Can I add a custom signature to my checks?
- When I send a check, does Lob debit funds from my account?
- What are your mailing class options?
- Is it possible to add a logo to my check via the dashboard?
- Can Lob prevent a check from being deposited?
Address Verification
- Do you have a Zip Lookup API?
- Is your US Address Verification API CASS Certified?
- What states does the US Address Verification API support?
- What countries does the International Address Verification API support?
- Can I verify an address with my Test API key?
- Why is an address returned in uppercase letters after it has been verified?
Support
- Creating Postcards Automatically from Google Sheets using Zapier and Lob
- How long does my mail stay in production?
- I'm trying to integrate Lob with Zapier but I don't see how to input the merge fields for my template.
- How do I track my mail? I can’t find a tracking number on my dashboard.
- How do I send mail via USPS Standard mail?
- Do you provide targeted mailing lists?