FAQ
Lob Basics
- Is there a way to upload a CSV of my address list and documents?
- Can I track my mail?
- How long until my mail is delivered?
- Is Lob available outside of the US?
- What does a “Mailed” tracking event mean?
- What should I do if my mail piece does not receive a tracking event?
Billing & Pricing
- What are Lob's Platform Editions?
- Do your prices include the cost of shipping?
- What will happen to my features when I downgrade my subscription edition?
- What will happen to my features when I upgrade my subscription?
- If I am not under the Enterprise plan, can I gain access to HIPAA compliant mailings for an additional fee?
- How does billing for Lob's editions work?
Postcards
- What are your mailing class options?
- What are your daily cut off times for postcards?
- What postage does Lob use on postcards?
- How can I export my postcard data?
- What product specs for postcards do you have available?
- Are there any limitations on where I can place content?
Letters
- What are your mailing class options?
- What are your daily cut off times for letters?
- If I print my letter double-sided is that considered two pages?
- How can I export my letter data?
- What product specs for letters do you have available?
- What does the address_placement parameter mean?
Checks
- What are your mailing class options?
- Is it possible to add a logo to my check via the dashboard?
- Can Lob prevent a check from being deposited?
- How can I export my check data?
- What are the specs of your check stock?
- Will I be notified when my check is deposited?
Address Verification
- Is your US Address Verification API CASS Certified?
- What states does the US Address Verification API support?
- What countries does the International Address Verification API support?
- Can I verify an address with my Test API key?
- Why is an address returned in uppercase letters after it has been verified?
- How often is your data updated?