Lob Basics
- Is there a way to upload a CSV of my address list and documents?
- Can I track my mail?
- How long until my mail is delivered?
- Is Lob available outside of the US?
- What do I need to do to opt for the NCOA feature?
- Can I run a NCOA check for international addresses?
- How do I know if my mailing addresses have been changed as part of National Change of Address (“NCOA”)?
- What is National Change of Address (“NCOA”)?
- What does a “Mailed” tracking event mean?
- What should I do if my mail piece does not receive a tracking event?
- What is Standard Mail?
- What are Lob’s business hours of operation?
- Do you support Typekit Fonts?
- Do you support Google Web Fonts?
- Can I use custom fonts in HTML?
- What types of fonts do you support?
- I need more address book entries than my Lob edition provides. What can I do?
- I need more users on my account than my Lob edition provides. What can I do?
- I need more webhooks than my Lob edition provides. What can I do?
- I need more HTML templates than my Lob edition provides. What can I do?
- I used to be able to change the Cancellation Window in my account, but I no longer am able to do that in my current Lob edition. What can I do if I need to change my Cancellation Window going forward?
- What happens when I reach a feature limit for my Lob edition?
- I’m currently exceeding some of the feature limits that you have published for my Lob edition. What’s going to happen about that in the future?
- How does the max number of monthly mailings work? If my requests exceed the max number of mailings will I experience an error message?
- How are your enhanced rate limits different from your current rate limits?
- What additional customer form factors and mail class options do you have available?
- What are Priority Mail Queuing and Lob’s Service Level Guarantee?
- What is a Dedicated Solution Architect?
- What product specs for letter envelopes do you have available?
- How can I edit an address?