Lob Basics
- Is there a way to upload a CSV of my address list and documents?
- Can I track my mail?
- How long until my mail is delivered?
- Is Lob available outside of the US?
- How can I view aggregate mail analytics?
- What is the difference between my Secret and Publishable API Keys?
- Can you provide a SOC 2 report?
- How do I know if my mail has been delivered or not?
- What is the recommended color space for my images?
- Can I change my account time zone?
- Does Lob ship to US territories?
- Can I close my account?
- What do I need to do to opt for the NCOA feature?
- Can I run a NCOA check for international addresses?
- What is National Change of Address (“NCOA”)?
- What does a “Mailed” tracking event mean?
- What should I do if my mail piece does not receive a tracking event?
- What is Standard Mail?
- What are Lob’s business hours of operation?
- Do you support Typekit Fonts?
- Do you support Google Web Fonts?
- Can I use custom fonts in HTML?
- What types of fonts do you support?
- I need more address book entries than my Lob edition provides. What can I do?
- I need more users on my account than my Lob edition provides. What can I do?
- I need more webhooks than my Lob edition provides. What can I do?
- I need more HTML templates than my Lob edition provides. What can I do?
- I used to be able to change the Cancellation Window in my account, but I no longer am able to do that in my current Lob edition. What can I do if I need to change my Cancellation Window going forward?
- What happens when I reach a feature limit for my Lob edition?
- I’m currently exceeding some of the feature limits that you have published for my Lob edition. What’s going to happen about that in the future?